Terms & Conditions
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur vapegen cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, vapegen may have to limit the number of products available for purchase. vapegen reserves the right to change quantities available for purchase at any time, even after you place an order.
Shipping and Delivery
Shipping ("ships in") times displayed on vapegen refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond vapegen's control once it leaves our facilities, vapegen cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when vapegen confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, vapegen will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place. We can ship to PO Boxes via all shipping methods.
Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas and the Asian's Lunar New Year, please allow extra delivery time. During those special occasions we will update shipping times on product pages to reflect possible delays.
For your protection, all orders over USD 15 are sent out via registered mail, which requires a signature. If you are not present, a card will be left on your door or in your mailbox to advise you to pick up your goods from a local post office.
Customers are responsible for providing complete and accurate shipping addresses. vapegen cannot make changes to your shipping address once a package has been shipped, and vapegen cannot be made responsible for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by USPS are considered delivered. vapegen cannot be made liable of non-delivery in this case.
Exchange and Returns (money back guarantee)
If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 7 days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer. Items must be not used.
You must contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product without a RMA number will not be refunded.
You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
Please note: Any sealed and unsealed items must be returned within 28 days of purchase.
If products are altered or modified – warranty and money back guarantee become void.
The money back guarantee does not cover volume/wholesale and customized orders.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. vapegen will not be held responsible for items lost or damaged in transit.
Shipping back to vapegen is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please CONTACT US. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. Provided that you have contacted us first, vapegen covers for all shipping charges for returning damaged and incorrectly shipped items. Proof including product serial & security code , issue description, issue display photo, product issue video are required.
Product Pictures and Descriptions
While we try in good faith to be as accurate as possible, we do not guarantee that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on vapegen that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.
vapegen respects customer privacy. We will NOT share your information with anyone or any entity.
vapegen.co.uk is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe.
You can shop with confidence with us, knowing that your personal information, including name, address and credit card information, is protected by VeriSign Secure Site Technology. Our industry standard encryption ensures no one can access or use your personal information.
All Internet host IP addresses may be recorded for security reasons when placing an order online, which may identify your computer and Internet connections, for fraud-prevention purposes.
Conditions Of Use
All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by vapegen and are protected by international copyright laws.
License and Site Access
vapegen grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without written consent of vapegen.
If you believe any material of any product listed on vapegen by its supplier has violated your copyright or other intellectual property right, please contact us.