In case you ordered the products online and find that the product is faulty or parts missing, then please do not hesitate to contact us via [email protected] or contact us page on the website, within 7 days after receiving the delivery. Please make sure you use your order number otherwise it may delay processing your request.
In case products purchased online or in store then products returned to us will be checked, so make sure you return in good condition and with the original packaging and will be replaced or fix, if deemed faulty or cant repair then upon discretion will be refunded or exchanged. If you decide to return the product for in case you changed your mind then we will process the refund excluding the delivery charge and customer will have to pay for the return postage as well. So make sure you use signed for delivery service and must be packaged well as we will not be liable for the damage caused during the transit.
We can only dispatch/issue/exchange the replacement product upon receipt of faulty product and examining thoroughly, which usually take 48 hours after we have received it. Once we receive the product we will thoroughly check and if product working without any issues then no refund or exchange will be offered, also customer will have to pay delivery charge for returning their product.
E LIQUID AND DRIP TIPS
In case of e liquid, there is no return or refund due to health and safety reasons, as well as hygiene, as we cannot establish that the liquid hasn’t been tampered or altered in anyway whether is unopened/unused or sealed.
To make sure that the flavour is right for you, we advise you to try 10ml bottles first, to avoid any disappointments. We try our best that every order is properly packaged and delivered, so in rare occurrence if you find that the e liquid is damaged in anyway then please get in touch with us and we may process a replacement for you.
We do not offer any warranty for Drip Tips due to the nature of the product.
All the batteries sold by us as Mod or part of a Starter Kit is eligible for 30 day guarantee period. Any battery considered to the faulty me be returned to us within this period so that we can process a replacement for you. If the battery is to be faulty then we would expect to return it with other accessories/parts in the original packaging/box. In case of store purchase, for extended warranty, customers will have to give the items back to us so that i we can return the item back to supplier, which usually takes 2-3 weeks, so make sure you return the item with the original packaging and will be replaced or fix, if deemed faulty or cant repair then upon discretion will be refunded or exchanged. Warranty will be void in case of any accidental damage or customer tried to alter/misuse or if its damaged in any way, we reserve the right to cancel a return or refund.
The e cig batteries are considered semi disposable by nature which means that it will hold less charging over a period of time. This is part of the normal wear and tear. How to use batteries for charging and increase life expectancy, please read our guide.
ATOMIZERS AND CLEOROMIZERS
Atomizers and Cleoromizers are considered as consumable items and are regarded as dead on arrival policy. You must contact us within 24 hours after you receive it so that we can establish faulty item and is only eligible for return.
The accessories supplied by us like charger, adaptors come with a one month guarantee and have a life cycle of about 3-6 months. In case of faulty item or manufacturing defects, please contact us within this period so that we can replace or refund, if deemed to be faulty or beyond repair. If the product has been accidentally damaged, misused or altered in anyway, then we reserve the right to cancel a refund or return.